Delivery Method & Related Costs

All deliveries are shipped via Singapore Post.

Delivery methods include:

1. Self-Collection points are available at Serangoon / Kovan / Hougang / Buangkok / Sengkang MRT Stations on both weekdays and weekends.
2. Normal Postage: $2 per order, or FOC for merchandise indicated as "inclusive of normal postage".
3. Registered Postage: $3 per order.
4. Courier Delivery: $8 per order.

Please be advised that Kismet Hoopla is not responsible for lost or damaged packages or delayed deliveries.

Order & Payment Process

• Please leave a message in the album or photo of item you are interested in, or email us at kismethoopla@hotmail.sg and provide the following information:

               Item Name:

               Size:

               Colour:

               Quantity:

               Postage:

               Name:

               Delivery Address:

               Contact No.:

               Email:

• We shall contact you to confirm your order and total amount payable. Upon confirmation of your order and amount payable, you can pay via cash on collection if you choose to self-collect. Alternatively, please transfer your payment to:

               Bank Code:  7375 (UOB)

               Branch Code:  036

               Account No.:  364-383-978-2

• Once transfer has been done, please provide the following information:

               Transaction Reference No.:

               Payment from which bank:

               Date of Transfer:

• We shall advise of merchandise delivery upon receipt of payment and stock arrival from supplier.

Terms & Conditions

• Full payment is required before delivery of merchandise.

• If you have problems with the merchandise, please contact us at kismethoopla@hotmail.sg or leave us a PM on our Facebook page. Refund or exchange may be granted on ad-hoc basis.

• Returned merchandise must be in saleable conditions. Purchaser shall be responsible for costs involved in returning the merchandise.

• In the case of a refund, payment will only be made after it has been established that returned merchandise is in saleable condition. In the case of an exchange, replacement merchandise will be sent only after it has been established that returned merchandise is in saleable condition.

• All merchandise are subjected to suppliers' stock availability. Full refund shall be granted should the requested item or size be out of stock. Alternatively, you are welcomed to request for replacement with other item/s.

• Kismet Hoopla reserves the right to cancel the order should payment be not received without two weeks of order placement.

• Please note that sizes given are approximations and are for indication/reference purposes only. Should there be errors in sizes, you are welcome to request for a refund or exchange subject to stock availability.